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Microsoft Managed Services
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Who we are
- Gold Microsoft Partner with 11 years of experience
- Providing 24/7 support and operations in cost-effective managed services
packages (MSP) - Skilled consultants with expertise on Microsoft 365, Azure and On-Premise infrastructure
![](https://www.sword-group.com/wp-content/uploads/2021/04/Microsoft-Gold-Logo-New-1.png)
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What we do
- Support and train your users in a Modern Workplace environment
- Manage your IT infrastructure to keep it secure and maximize availability
- ITIL service delivery with best-in-class ITSM tools
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Support
- L1 to L3 support to resolve incidents and process requests
- Tickets raised via our customer service portal or by phone
- Promote self-help with an online knowledgebase and real-time reports on our platform
![](https://www.sword-group.com/wp-content/uploads/2021/11/assessment.jpg)
![](https://www.sword-group.com/wp-content/uploads/2021/11/monitoring-solutions.jpg)
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Operations
- IT infrastructure maintenance and administration
- Proactive monitoring
- Regular health checks
- Cost Optimisation
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Service coverage
- 24/7 support from a team of 50 skilled engineers
- Global footprint in Europe and Americas
- Available in 6 languages
![](https://www.sword-group.com/wp-content/uploads/2021/11/sharing-experience.jpg)
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How we deliver it
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Managed Services (MSP)
- Fixed price per user
- Complete outsourcing of your IT department
- Unlimited number of tickets for incidents and requests
- Regular service reviews and recommendations
![](https://www.sword-group.com/wp-content/uploads/2021/11/managed-services.jpg)
![](https://www.sword-group.com/wp-content/uploads/2021/11/billing.jpg)
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Time and Material
- Billing by the hour
- Transformation projects when requirements are evolving
- A flexible model for occasional needs
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Fixed Price
- Guaranteed results at a guaranteed price
- Transformation projects with a defined scope
![](https://www.sword-group.com/wp-content/uploads/2021/11/results.jpg)
![](https://www.sword-group.com/wp-content/uploads/2021/05/friendly-2.jpg)
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Contact Us
Contact us now to discuss all your Microsoft Managed Services requirements.