Overview

Client: Petrofac

Sector: Energy

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Summary

From basic safety and emergency response procedures to training shipboard operations, Petrofac Training Services has delivered courses and helped set industry standards for over four decades.

Sword’s applications team are engineering-led experts who develop bespoke, high-quality software systems.

Challenge

To meet the considerable demand for training efficiently, a system that makes it easy to book and manage bookings is crucial.

Petrofac Training Services asked us to develop a system to replace its existing booking process. This had, over time, become slower, harder to access and more expensive because of licensing requirements. There was no interface between their existing booking system and their website.

Solution

Sword developed three different parts for this system:

• Training Booking Management application – uses Office 365 authentication, allowing staff to easily log on to the application with their work emails to manage the process of bookings as well as raise purchase orders, invoices and administer the course catalogue
• Training Booking Portal – accessible from any internet-enabled device, and people booking themselves on a course or those making a corporate booking, use it to reserve spaces on courses directly
• API for the website – pulls through the most up-to-date course information from the database to the training services website: the user’s first port-of-call for booking training and checking availability

Results

Through Sword’s user-centric approach, Petrofac have a new solution, which is bespoke to their challenges and desired business outcomes.

In addition to a bespoke solution, the team at Petrofac have continued assurance that Sword are there to support for the long-term. Expert and proactive maintenance allows the team at Petrofac to maximise uptime and keep their systems secure.